Privacy policy
Kuai Kuai ("we", "our" or "us") is committed to protecting your privacy.
This Privacy Policy explains how Kuai Kuai collects, uses and discloses your personal information.
This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service"), along with our Kuai Kuai application .
By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:
• Cookie : A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
• Company : When this policy mentions "Company," "we," "us," or "our," it refers to Kuai Kuai Ltd, (40/F, 169 Electric Road, North Point, Hong Kong Island, 00000, Hong Kong), which is responsible for your information under this Privacy Policy.
• Country : Where Kuai Kuai or the owners/founders of Kuai Kuai are based, in this case, Mexico.
• Customer : Refers to the company, organization, or individual that registers to use the Kuai Kuai Service to manage relationships with its consumers or service users.
• Device : Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Kuai Kuai and use the services.
• IP Address : Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
• Personnel : Refers to those individuals who are employed by Kuai Kuai or are under contract to perform a service on behalf of one of the parties.
• Personal Data : Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.
• Service : Refers to the service provided by Kuai Kuai as described in the relevant terms (if available) and on this Platform.
• Third-Party Service : Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
• Website : The Kuai Kuai site, which can be accessed through this Platform.
• You : a person or entity that is registered with Kuai Kuai to use the Services.
What information do we collect?
We collect information when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
• Name / Username
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses
• Debit/credit card numbers
• Password
When does Kuai Kuai use third-party end-user information?
Kuai Kuai will collect End User Data necessary to provide the KuaiKuai Mexico Marketplace services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide such information, we may collect publicly available information from the social media websites you have indicated.
You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When does Kuai Kuai use third-party customer information?
We receive some information from third parties when you contact us. For example, when you submit your email address to express interest in becoming a Kuai Kuai customer, we receive information from a third party that provides automated fraud detection services to Kuai Kuai.
We also occasionally collect information that is made public on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information we collect, both personal and non-personal, with third parties, such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
We may also share this information with our current and future affiliated companies, as well as with business partners. If we are involved in a merger, asset sale, or other corporate reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, email management, marketing storage, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the website. We may share your personal information, and possibly some non-personal information, with these third parties to allow them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it can be used to estimate general location and other technographic data, such as connection speed, whether you visited the website from a shared location, and the type of device used to visit the website. These third parties may aggregate information about our advertising and what you view on the website and then provide auditing, research, and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we deem necessary or appropriate in our sole discretion. This includes to:
• Respond to claims or legal process (including subpoenas).
• Protect our rights and interests, or those of a third party.
• Ensure the safety of the public or any person.
• Prevent or stop any illegal, unethical, or legally actionable activity.
• Comply with court orders, applicable laws, rules and regulations.
Where and when is customer and end-user information collected?
Kuai Kuai will collect the personal information you submit to us.
We may also receive personal information about you from third parties, as described above.
How do we use the information we collect?
Any information
we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings
based on the information and feedback we receive from you)
• To improve customer service
(your information helps us respond more effectively to your
customer service requests and support needs)
• To process transactions
• To administer a contest,
promotion, survey, or other site feature
• To send periodic emails
How do we use your email address?
By submitting your email address on this website, you agree to receive emails from us.
You can unsubscribe from any of these email lists at any time by clicking the opt-out link or other opt-out option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party.
We don't send unsolicited commercial emails, because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific individuals who have opted in to receive communications from us.
Email addresses submitted solely through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. However, if you have provided us with the same email address through another method, we may use it for any of the purposes set forth in this Policy.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How long do we keep your information?
We retain your information only for as long as necessary to provide Kuai Kuai to you and fulfill the purposes described in this policy. This also applies to anyone we share your information with who performs services on our behalf.
When we no longer need to use your information and it is no longer necessary to retain it to comply with our legal or regulatory obligations, we will either delete it from our systems or de-identify it so that we cannot identify you.
How do we protect your information?
We implement a variety of security measures to protect your personal information when you place an order, enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' databases. This information is only accessible by those authorized with special access rights to such systems, who are required to keep it confidential.
After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored on file.
However, we cannot ensure or warrant the absolute security of any information you transmit to Kuai Kuai , nor guarantee that your information on the Service may not be accessed, disclosed, altered or destroyed due to a possible breach of our physical, technical or managerial safeguards.
Could my information be transferred to other countries?
Kuai Kuai is incorporated in Mexico. Information collected through our website, through direct interactions with you, or through the use of our support services may occasionally be transferred to our offices or personnel, or to third parties located around the world.
This information may be viewed and hosted anywhere in the world, including countries that may not have generally applicable laws governing the use and transfer of such data.
To the maximum extent permitted by applicable law, by using any of the aforementioned services, you voluntarily consent to the cross-border transfer and hosting of such information.
Is the information collected through the Kuai Kuai Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures designed to help safeguard, prevent unauthorized access, maintain data security, and properly use your information.
However, neither people nor security systems are infallible, including encryption systems. Furthermore, people can commit intentional crimes, make mistakes, or fail to follow policies.
Therefore, although we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
If applicable law imposes any non-exempt duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Kuai Kuai collects depend on your relationship with Kuai Kuai .
Staff may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information as follows:
• You can contact us for:
Update or correct your personally identifiable information.
Change your preferences regarding communications and other information you receive from us.
Delete your personally identifiable information held on our systems (subject to the following paragraph) by canceling your account.
Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.
To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.
You should be aware that it is not technologically possible to delete every record of the information you have provided to us from our systems. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate.
Immediately upon receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, amended, or deleted, as appropriate, as soon as is reasonably and technically feasible.
If you are an end user and wish to update, delete, or receive any information we have about you, you can do so by contacting the organization of which you are a customer.
Staff
If you are a Kuai Kuai employee or applicant , we collect the information you voluntarily provide to us. We use the collected information for Human Resources purposes, such as administering employee benefits and evaluating applicants.
• You can contact us for:
Update or correct your information.
Change your preferences regarding communications and other information you receive from us.
Receive a record of the information we have about you.
Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.
Sale of the Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Kuai Kuai or any of its Corporate Affiliates (as defined herein), or of that portion of Kuai Kuai or any of its Corporate Affiliates to which the Service relates.
This also applies if we decide to discontinue our business or file a petition, or if a petition in bankruptcy, reorganization, or other similar proceeding has been filed against us.
The transfer of information will be subject to the third party agreeing to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates .
For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that, directly or indirectly, controls, is controlled by, or is under common control with Kuai Kuai , whether by ownership or other means.
Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Applicable Law
This Privacy Policy is governed by the laws of Mexico, without regard to its conflict of law provisions.
You agree to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those individuals who may have rights to bring claims under the Privacy Shield or the Swiss-U.S. framework.
The laws of Mexico, excluding its conflict of laws rules, will govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
By using Kuai Kuai or by contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, you should not interact with our website or use our services.
Your continued use of the website, direct engagement with us, or acceptance of posted changes to this Privacy Policy (which do not significantly affect the use or disclosure of your personal information) will mean you accept those changes.
Your Consent
We've updated our Privacy Policy to provide you with complete transparency about what is being set when you visit our site and how it is used.
By using Kuai Kuai , registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies solely to the Services. The Services may contain links to other websites that are not operated or controlled by Kuai Kuai .
We are not responsible for the content, accuracy or opinions express on such websites, and these sites are not investigated, monitored or checked for accuracy or completeness by us.
Please remember that when you use a link to leave the Services and go to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website's own rules and privacy policies.
Such third parties may use their own cookies or other methods to collect information about you.
Cookies
Kuai Kuai uses "Cookies" to identify the areas of our website that you have visited.
A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website, although they are non-essential to their use. However, without these cookies, certain features, such as videos, may become inaccessible, or you may be required to enter your login details each time you visit the website, as we will not be able to remember that you have previously logged in.
Most web browsers can be configured to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website properly, or at all.
Note: We never place Personally Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Regardless of where you are, you can also set your browser to block cookies and similar technologies.
However, this action may block our essential cookies, prevent our website from functioning properly, and limit your ability to fully utilize all of its features and services. Also, please be aware that blocking cookies may result in the loss of certain stored information (e.g., login details, site preferences).
Different browsers offer different controls for managing cookies. Disabling a cookie or category of cookies does not automatically delete the cookie from your browser; you'll need to do this manually through your browser settings.
We recommend visiting your browser's help menu for more information on how to manage and delete cookies.
Remarketing Services
We use remarketing services .
What is Remarketing
In digital marketing, remarketing (or retargeting) is the practice of showing online ads to people who have already visited your website.
This strategy allows your company to appear to be "following" users around the Internet by displaying ads on the websites and platforms they use most.
Payment Details
With respect to any credit card details or other payment information you have provided to us, we promise that this sensitive information will be stored as securely as possible.
Children's Privacy
We do not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under the age of 13.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
If we discover that we have collected Personal Data from someone under the age of 13 without verification of parental consent, we will take steps to delete that information from our servers.
Changes to Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy to accurately reflect those changes.
Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective.
If you continue to use the Service after the changes become effective, you will be bound by the updated Privacy Policy. If you do not wish to accept this or any updated version of the Privacy Policy, you have the option to delete your account.
Third Party Services
We may display, include, or make available to you third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that Kuai Kuai shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect related thereto.
Kuai Kuai does not assume and will not have any liability to you or any other person or entity for any Third Party Services.
Third-Party Services and links to them are provided solely as a convenience to you. Access to and use of these services is entirely at your own risk and is subject to the terms and conditions set forth by such third parties.
Facebook Pixel
The Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website or app.
You can use the pixel to:
Make sure your ads are shown to the right people.
The Facebook pixel may collect information from your device when you use the service. The information collected by the Facebook pixel is stored in accordance with its Privacy Policy .
Tracking Technologies
Cookies
We use Cookies to enhance the performance and functionality of our platform, although they are non-essential to their use. However, without these Cookies, certain features, such as videos, may not be available, or you would be required to log in each time you visit the platform as we would not be able to remember that you had previously logged in.
Local Storage
Local Storage, sometimes known as DOM storage, provides web applications with methods and protocols for storing data on the client-side. This type of storage supports data persistence, similar to cookies, but with much greater capacity and without information stored in the HTTP request header.
Sessions
We use Sessions to identify the areas of our platform that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information on the General Data Protection Regulation (GDPR)
We may collect and use information about you if you are located in the European Economic Area (EEA). In this section of our Privacy Policy , we'll explain exactly how and why this data is collected, as well as the measures we take to protect it from replication or misuse.
What is the GDPR?
The GDPR (General Data Protection Regulation) is a European Union (EU) data protection and privacy law that regulates how businesses protect the data of EU residents and improves the control EU residents have over their personal data.
The GDPR is relevant to any company that operates globally, not just those based in the EU or dealing with EU residents.
Our customers' data is important, no matter where it's located. That's why we've implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
The GDPR (General Data Protection Regulation) is a European Union (EU) data protection and privacy law that regulates how businesses must protect the data of EU residents and gives EU residents greater control over their personal data.
The GDPR is relevant to any company operating globally, not just those based in the EU or handling data of EU residents.
Our customers' data is important, no matter where it's located. For this reason, we've implemented GDPR controls as our baseline standard for all our operations worldwide.
Why is the GDPR important?
The GDPR adds new requirements on how companies must protect the personal data they collect and process. It also increases the consequences of non-compliance by increasing enforcement and imposing higher fines for violations.
Beyond these facts, complying with the GDPR is simply the right thing to do. At Kuai Kuai, we firmly believe that your data privacy is very important.
Therefore, we already have robust security and privacy practices that go beyond the requirements established by this new regulation.
Individual Data Subject Rights - Data Access, Portability, and Deletion
We are committed to helping our clients comply with the data subject rights requirements set forth by the GDPR .
Kuai Kuai processes or stores all personal data with fully vetted and DPA- compliant providers . We store all conversations and personal data for up to six years, unless your account is deleted. In that case, we delete all data in accordance with our Terms of Service and Privacy Policy , ensuring we don't retain it for longer than 60 days.
We understand that if you work with EU clients, you need to provide them with the ability to access, update, retrieve, and delete personal data . We've got you covered!
From the beginning, we've been set up as a self-service system, giving you full access to your data and your customers' data. Additionally, our customer support team is here to answer any questions you may have about using our API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about the rights California residents have under this law. You may exercise the following rights:
Rights under the CCPA
• Right to Know and Access:
You may submit a verifiable request for information regarding:
The categories of Personal Information we collect, use, or share.
The purposes for which the categories of Personal Information are collected or used.
The categories of sources from which we collect Personal Information.
Specific pieces of Personal Information we have collected about you.
• Right to Equal Service:
We will not discriminate against you if you exercise your privacy rights.
• Right to Deletion:
You may submit a verifiable request to close your account, and we will delete the Personal Information we have collected about you.
• Right to Opt Out of Personal Data Sale:
You can request that a business that sells a consumer's personal data not sell the consumer's personal data.
How to exercise your rights
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.
Note: We do not sell our users' Personal Information.
For more information about these rights, please do not hesitate to contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose the categories of Personal Information we collect, how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
• Right to Know and Access:
You may submit a verifiable request for information regarding:
The categories of Personal Information we collect, use, or share.
The purposes for which the categories of Personal Information are collected or used.
The categories of sources from which we collect Personal Information.
Specific pieces of Personal Information we have collected about you.
• Right to Equal Service:
We will not discriminate against you if you exercise your privacy rights.
• Right to Deletion:
You may submit a verifiable request to close your account, and we will delete the Personal Information we have collected about you.
• Right to request that a business that sells a consumer's personal data not sell the consumer's personal data.
How to exercise your rights
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.
Note: We do not sell our users' Personal Information.
For more information about these rights, please do not hesitate to contact us.
Contact us
No dude en contactarnos si tiene alguna pregunta.
Company Name : Kuai Kuai Ltd
Address : 40/F, 169 Electric Road, North Point, Hong Kong Island, 00000, Hong Kong
Email : support@kuaikuai-mx.com
Telephone : +852 63658660
Contact form : See more
Company number : 77043906
Customer Service : Monday to Friday, 9:30 AM - 5:30 PM