Refund policy

RETURN POLICY
Thank you for your custom. We hope you are pleased with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it for a full refund or store credit. Please see below for more information about our return policy.

RETURNS WITHIN 14 DAYS

All returns must be sent within 14 days of the package's arrival. All returned items must be in new and unused condition, with all original tags attached.

RETURN PROCESS

To return an item, please email our customer service team at support@kuaikuai-mx.com . When returning your item, please place it securely in its original packaging along with the return form.
It's recommended that you pay the return shipping fee first, and we will reimburse you according to the postal rate indicated on the package. We will pay or reimburse the return shipping costs.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DEFECTIVE OR DAMAGED PRODUCTS

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

ORDER MODIFICATIONS AND CANCELLATIONS

We understand that circumstances can change, so we offer a 2-4 day period (Monday-Friday) before your order has shipped to make changes or cancel orders. Simply contact us, and if your order hasn't entered the fulfillment process, we'll process your request without any hassle.

QUESTIONS

If you have any further questions or comments, please contact us at:

Company Name : Kuai Kuai Ltd

Address : 40/F, 169 Electric Road, North Point, Hong Kong Island, 00000, Hong Kong

Email :  support@kuaikuai-mx.com

Telephone :  +852 63658660

Contact form :  See more

Company number : 77043906

Customer Service : Monday to Friday, 9:30 AM - 5:30 PM